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Customer Service

Customer Service

  • Customer Service Information

  • Regular Season (March-September)
  • Monday - Thursday 8:00am - 7:00pm CST
  • Friday 8:00am - 6:00pm CST
  • Saturday 9:00am-5:00pm CST
  • Sunday 12:00pm-4:00pm CST

  • Winter Season (October-Febuary)
  • Monday - Friday 8:00am - 8:00pm CST
  • Saturday 9am-5pm CST
  • Sunday 12pm-4pm

  • Phone: 1-866-956-5970

  • E-mail: info@tightboards.com

  • Mail: Tightboards
  • 300 S Owasso Blvd E
  • St. Paul, MN 55117





























Customer Service


Satisfaction Absolute

The only thing we hate more that an unhappy customer is losing one. We want you to be stoked on your buying experience with us. If for some reason you are not 100% satisfied with the products you receive from us, we want to know. We will do our best to rectify things to your satisfaction.

Privacy Policy

Tightboards takes your privacy seriously. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Any information you share with us is held with the utmost care and security, and will not be used in ways in which you have not agreed. When you purchase products from Tightboards, we automatically place you on our list to receive e-mails regarding updates about special offers, new products and new services.

If you do not wish to receive e-mail updates, please send and e-mail to info@tightboards.com and indicate your desire to be removed from either the e-mail or catalog list. Tightboards gives the customer an option for changing and modifying information previously provided. Please e-mail any modifications to info@tightboards.com.

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Ordering Information


How to Order

Ordering Online is Easy. Begin browsing the site by clicking on any of the departments in the horizontal navigation bar. You will be linked to a page that displays the brands available. By clicking on the product listed you will be linked to the product detail pages where you can choose from a selection of sizes, colors and styles. Use the search feature by entering brands, board length or key words to locate the specific products you are seeking.

Using the Shopping Cart

The shopping cart is located on the top right hand corner of your browser. To put an item in your cart click the "Add To Cart" button next to the product you would like to purchase. You will now see the item selected appear in the shopping cart. From the "Shopping Cart" you can now edit quantities.

Checking Out

When you are finished shopping, double check the items in your cart and select Free Bonuses or Free Economy Ground shipping (10-14 days delivery). When you select one of these options you will automatically proceed to the next step in the check out process. If you are a new customer you will be prompted to create a user name, password and contact details, including your billing-to and ship-to addresses. Existing customers can quickly process orders by entering their username and password and entering credit card information. Once you submit your order, you will receive an approval message confirming your order (please print and store for your records). You can ensure your order was placed by checking your order status in "My Account". If you should have additional questions, please send your email to info@tightboards.com or call us at 1-866-956-5970.

Secure Ordering


At Tightboards, we don't just stand behind our merchandise. We also provide a safe and convenient online shopping experience. That means we safeguard the integrity of our customers' credit card information. You can rest easy when doing business with us. In-transit web data is secured using 128-bit Secure Socket Layer (SSL) 3.0 encryption. What you see is a "secure" icon that appears on the bottom of your browser. If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-866-956-5970. Our sales representatives are standing by. They'll be happy to take your order right over the phone.

Payment & Order Methods

We have four options available to make ordering easy:

Online
Enter your order through our SECURE online store. It's quick, easy and 100% secure. Your order will be processed immediately and usually shipped within 24hrs.

Fax
Fill out your order online, instead of clicking the "place order" button, print the page and fax the order to our St.Paul headquarters at 1-800-382-2416. Remember to include your name, address (billing and shipping), phone number as well as your credit card number and expiration date.

Phone
Phone your order into us at 1-866-956-5970 and we will be happy to help you.

Mail
Complete your order, instead of clicking on the "place order" button, print the page and mail it to us at: Tightboards, 300 S Owasso Blvd. E, St. Paul, MN 55117 with your personal check, money order or credit card number and expiration date. Again, please remember to include your name, address (billing and shipping) and billing phone number.

Alternative Ordering

We accept Visa, American Express, and Discover cards, as well as checks and money orders. When using your credit card, keep in mind that you're shipping address must be the same as the credit card mailing address; otherwise the transaction will not be approved. For alternate shipping methods and international orders, please contact a sales representative for shipping and billing information.

International Ordering

Many credit card issuers refuse to honor transactions from a foreign buyer without prior authorization from the cardholder. In this case we require the customer to complete an International Order Authorization Form before we process and ship the order. When we receive an International Order, we will notify the customer via email and phone with an International Order Authorization Form that needs to be completed before we process and ship the order. Once we receive the completed form we will process and ship your order as quickly as possible. We apologize for the inconvenience, however this is essential to minimize the risk of fraud on international credit card transactions.

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Returns, Exchanges, & Backorders


Backorders

If an item that you ordered is temporarily out of stock, it will be back ordered. Backordered items will be shipped as soon as they become available. Items on backorder will not be charged to your account until they are shipped.

Returns & Exchanges

Within 30 days of the purchase of your order, you may return any product purchased from Tightboards unused and in its original condition for credit or exchange. Please fill out the accompanying Exchange/Return form and include it with the products you are returning. Please note the reason for the return. Indicate if you prefer a charge credit (to the card originally used), or an exchange. If you're exchanging, let us know what you'd like by completing the information in the exchange item field. Pack and seal your return securely (in the original package if possible) and include the exchange/refund form. Packages must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, please use UPS, Fed Ex or Insured Parcel Post for shipment. All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For additional information e-mail us at returns@tightboards.com.

Please download our Exchange/Return form here

Our return address is:
Tightboards
Return
200 S Owasso Blvd. E
St.Paul, MN 55117


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Shipping Information

Free Economy Ground Shipping

3-8 Business Days Delivery (Shipped by FedEx. No PO boxes. Lower 48 States only.)
Free Shipping does not apply to PO Boxes and Travel bags, Board Bags with Wheels and Windsurfing items


Free Economy Ground is available on orders over $50.00. FREE ECONOMY GROUND ORDERS ARE SHIPPED WITHIN 2-3 DAYS WITH A TOTAL DELIVERY TIME OF 4-8 DAYS (see map below). If you don't want to wait 4-8 business days to receive your order, you can select Express Ground Shipping with an approx. 1-4 business days delivery (see map below).

PLEASE NOTE: If you selected Free Economy Ground Shipping, your order will arrive within the time promised. However, you will not receive a tracking number until the order is actually shipped, which can be 2-3 days after you placed your order.

*Free shipping and bonuses are not available on Windsurfing Products.



Express Shipping

1-4 Business Days Delivery*

EXPRESS SHIPPING ORDERS ARE USUALLY SHIPPED WITHIN 24 HOURS M-F WITH A TOTAL DELIVERY TIME OF 1-4 BUSINESS DAYS (see map below).

*Free shipping and bonuses are not available on Windsurfing Products.


PLEASE NOTE: Air shipments are delivered M-F, Express ground Tue-Sat.

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US Shipping

Snowboards, Skis Shipping Costs

1. Snowboards (up to 2) and Skis (one pair) without Accessories
 
Express Ground
(1-4 Bus. Days)
USPS
Priority Mail
(approx. 3-5 Bus. Days)
3rd Day Air
2nd Day
Air
Next Day
Air
Economy Ground
(3-8 Bus. Days)
CONTINENTAL US
NO PO BOXES
$14.95
N/A
$29.95
$39.95
$49.95
FREE
CONTINENTAL US
PO BOXES
N/A
$24.95
N/A
N/A
N/A
N/A
ALASKA, VI, GU, AS, HAWAII & PUERTO RICO
N/A
$39.95*
N/A
$49.95
N/A
N/A
* ALASKA, HAWAII, PUERTO RICO, APO, VI, GU, and AS As USPS Priority Mail 4-6 Day Delivery
2. Snowboards (up to 2) and Skis (one pair) with Boots, Bindings and Other Accessories
 
Express Ground
(1-4 Bus. Days)
USPS
Priority Mail
(approx. 3-5 Bus. Days)
3rd Day Air
2nd Day
Air
Next Day
Air
Economy Ground
(3-8 Bus. Days)
CONTINENTAL US
NO PO BOXES
$18.95
N/A
$44.95
$54.95
$79.95
FREE
CONTINENTAL US
PO BOXES
N/A
$39.95
N/A
N/A
N/A
N/A
ALASKA, VI, GU, AS, HAWAII & PUERTO RICO
N/A
$69.95*
N/A
$69.95
N/A
N/A
* ALASKA, HAWAII, PUERTO RICO, APO, VI, GU, and AS As USPS Priority Mail 4-6 Day Delivery

Wakeboards, Wakesurfers, Wakeskates Shipping Costs

3. One Wakeboard without Accessories
 
Express Ground
(1-4 Bus. Days)
USPS
Priority Mail
(approx. 3-5 Bus. Days)
3rd Day Air
2nd Day
Air
Next Day
Air
Economy Ground
(3-8 Bus. Days)
CONTINENTAL US
NO PO BOXES
$14.95
N/A
$24.95
$39.95
$49.95
FREE
CONTINENTAL US
PO BOXES
N/A
$22.95
N/A
N/A
N/A
N/A
ALASKA, VI, GU, AS, HAWAII & PUERTO RICO
N/A
$39.95*
N/A
$49.95
N/A
N/A
* ALASKA, HAWAII, PUERTO RICO, APO, VI, GU, and AS As USPS Priority Mail 4-6 Day Delivery
4. One Wakeboard with Bindings and Accessories
 
Express Ground
(1-4 Bus. Days)
USPS
Priority Mail
(approx. 3-5 Bus. Days)
3rd Day Air
2nd Day
Air
Next Day
Air
Economy Ground
(3-8 Bus. Days)
CONTINENTAL US
NO PO BOXES
$24.95
N/A
$49.95
$59.95
$69.95
FREE
CONTINENTAL US
PO BOXES
N/A
$39.95
N/A
N/A
N/A
N/A
ALASKA, VI, GU, AS, HAWAII & PUERTO RICO
N/A
$59.95*
N/A
$59.95
N/A
N/A
* ALASKA, HAWAII, PUERTO RICO, APO, VI, GU, and AS As USPS Priority Mail 4-6 Day Delivery
5. One Wakesurfer without Accessories
 
Express Ground
(1-4 Bus. Days)
USPS
Priority Mail
(approx. 3-5 Bus. Days)
3rd Day Air
2nd Day
Air
Next Day
Air
Economy Ground
(3-8 Bus. Days)
CONTINENTAL US
NO PO BOXES
$18.95
N/A
$49.95
$59.95
$79.95
FREE
CONTINENTAL US
PO BOXES
N/A
$39.95
N/A
N/A
N/A
N/A
ALASKA, VI, GU, AS, HAWAII & PUERTO RICO
N/A
$59.95*
N/A
$59.95
N/A
N/A
* ALASKA, HAWAII, PUERTO RICO, APO, VI, GU, and AS As USPS Priority Mail 4-6 Day Delivery
6. One Wakesurfer with Accessories
 
Express Ground
(1-4 Bus. Days)
USPS
Priority Mail
(approx. 3-5 Bus. Days)
3rd Day Air
2nd Day
Air
Next Day
Air
Economy Ground
(3-8 Bus. Days)
CONTINENTAL US
NO PO BOXES
$24.95
N/A
$59.95
$79.95
$99.95
FREE
CONTINENTAL US
PO BOXES
N/A
$49.95
N/A
N/A
N/A
N/A
ALASKA, VI, GU, AS, HAWAII & PUERTO RICO
N/A
$69.95**
N/A
$69.95
N/A
N/A
* ALASKA, HAWAII, PUERTO RICO, APO, VI, GU, and AS As USPS Priority Mail 4-6 Day Delivery
7. One Wakeskate without Accessories
 
Express Ground
(1-4 Bus. Days)
USPS
Priority Mail
(approx. 3-5 Bus. Days)
3rd Day Air
2nd Day
Air
Next Day
Air
Economy Ground
(3-8 Bus. Days)
CONTINENTAL US
NO PO BOXES
$14.95
N/A
$24.95
$39.95
$49.95
FREE
CONTINENTAL US
PO BOXES
N/A
$22.95
N/A
N/A
N/A
N/A
ALASKA, VI, GU, AS, HAWAII & PUERTO RICO
N/A
$39.95*
N/A
$39.95
N/A
N/A
* ALASKA, HAWAII, PUERTO RICO, APO, VI, GU, and AS As USPS Priority Mail 4-6 Day Delivery

Bikes Shipping Costs

8. Bikes: Continental US - No PO Boxes - Shipping Cost Per Bike
 
Express Ground
(1-4 Bus. Days)
USPS
Priority Mail
(approx. 3-5 Bus. Days)
3rd Day Air
2nd Day
Air
Next Day
Air
Economy Ground
(3-8 Bus. Days)
CONTINENTAL US
NO PO BOXES
$19.95
N/A
$49.95
$59.95
$79.95
N/A
CONTINENTAL US
PO BOXES
N/A
N/A
N/A
N/A
N/A
N/A
ALASKA, VI, GU, AS, HAWAII & PUERTO RICO
N/A
$69.95
N/A
$69.95
N/A
N/A
* ALASKA, HAWAII, PUERTO RICO, APO, VI, GU, and AS As USPS Priority Mail 4-6 Day Delivery

Clothing and Accessories Shipping Costs

9. Clothing and Accessories: Continental US - No PO Boxes
Order Value
Express Ground
(1-4 Bus. Days)
3rd Day
Air
2nd Day
Air
Next Day
Air
Economy Ground
(3-8 Bus. Days)
$ 1.00 - 29.99
$6.95
$10.95
$13.95
$19.95
N/A
$30.00 - 49.99
$7.95
$12.95
$16.95
$24.95
N/A
$50.00 - 99.99
$8.95
$13.95
$19.95
$29.95
FREE
$100.00 - 149.99
$9.95
$15.95
$21.95
$39.95
FREE
$150.00 - 199.99
$11.95
$19.95
$26.95
$49.95
FREE
$200.00 - 249.99
$13.95
$24.95
$32.95
$54.95
FREE
$250.00 - 299.99
$15.95
$34.95
$39.95
$59.95
FREE
$300.00 - 349.99
$16.95
$39.95
$44.95
$69.95
FREE
$350.00 - 399.99
$17.95
$44.95
$49.95
$79.95
FREE
$400.00 +
$19.95
$49.95
$54.95
$89.95
FREE
10. Clothing and Accessories: Continental US - PO Boxes Only
Order Value
USPS
Priority Mail
(1-4 Bus. Days)
       
$ 1.00 - 33.99
$8.95
       
$34.00 - 59.99
$10.95
       
$60.00 - 99.99
$12.95
       
$100.00 - 149.99
$14.95
       
$150.00 - 199.99
$16.95
       
$200.00 - 249.99
$19.95
       
$250.00 - 299.99
$22.95
       
$300.00 - 349.99
$24.95
       
$350.00 - 399.99
$26.95
       
$400.00 +
$29.95
       
11. Clothing and Accessories: Alaska, Hawaii, Puerto Rico, APO, Virgin Islands, & American Samoa
Order Value
US
Priority
Mail**
3rd Day
Air
2nd Day
Air
Next Day
Air
 
$1.00 - 59.99
$14.95
N/A
$19.95
N/A
 
$60.00 - 99.99
$19.95
N/A
$24.95
N/A
 
$100.00 - 149.99
$24.95
N/A
$29.95
N/A
 
$150.00 - 199.99
$34.95
N/A
$39.95
N/A
 
$200.00 - 249.99
$39.95
N/A
$44.95
N/A
 
$250.00 +
$44.95
N/A
$49.95
N/A
 
** US Priority Mail 4-6 Business Days delivery

Bags and Inflatables Shipping Costs

12. Bags & Inflatables: Continental US
 
Express Ground
(1-4 Bus. Days)
USPS
Priority Mail
(approx. 3-5 Bus. Days)
3rd Day Air
2nd Day
Air
Next Day
Air
Economy Ground
(3-8 Bus. Days)
Travel Bags Large
$19.95
$24.95
$39.95
$59.95
$69.95
FREE
Board Bag with Wheels
$19.95
$24.95
$39.95
$59.95
$69.95
N/A
Inflatables Large
$19.95
$24.95
$39.95